At Belsize Park Flowers, we pride ourselves on delivering premium, fresh flowers to every doorstep in the Belsize Park area. As a trusted local florist serving households and businesses nearby, our commitment is to consistently provide floral arrangements that meet the high standards our customers expect. Our Fresh Flowers Guarantee means every bouquet leaves our shop in peak condition to brighten your space and mood.
We take great care in packaging and delivering your flowers, but if your order arrives damaged or in less than perfect condition, please inform us within 24 hours of delivery. Damaged-on-arrival claims made within this timeframe will be prioritised, and we will work quickly to resolve the issue, ensuring minimal inconvenience.
When contacting us about damaged flowers, providing a clear photograph of the product as received will help us address your concerns efficiently. Once verified, our team will offer suitable solutions to restore your trust in our service.
Belsize Park Flowers guarantees the freshness and quality of our flowers for at least 5 days from the date of delivery, provided they are cared for according to the simple instructions included with your arrangement. Flowers are a natural, perishable product, but our expert team ensures only the freshest stems are selected for every order.
If your flowers do not last the guaranteed freshness window or if you detect any issues soon after delivery, please reach out within 48 hours of noticing a problem. We want to ensure every customer enjoys maximum value and a true fresh bouquet experience.
Your satisfaction is central to what we do. If your flowers are found to be damaged or below expected freshness within the guaranteed period, you may choose between a replacement bouquet or a full refund:
Please note, refunds or replacements are only available for orders sourced directly from Belsize Park Flowers and reported within the specified timeframes.
We welcome your feedback, as it’s vital to improving our local service. If for any reason you are dissatisfied with our flowers or your delivery experience, we encourage you to contact us promptly with your concerns. Our team is dedicated to addressing complaints in a friendly and professional manner.
Upon receiving your complaint, we will investigate thoroughly and respond with a resolution within two working days. Your feedback helps us uphold our fresh flowers guarantee and maintain the trust we've built in Belsize Park.
As your community flower shop, Belsize Park Flowers values every customer relationship. Our reputation as a reliable, high-quality florist is built on our dedication to exceptional service and satisfaction. Whether you are a local home, office, or business, you can order with complete confidence knowing we stand by every bouquet we deliver.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
