Welcome to the Terms & Conditions for Belsize Park Flowers, your trusted choice for online flower delivery in Belsize Park and the surrounding areas. These terms are designed to clarify how we engage with you, our valued customer, throughout the order, payment, delivery, and after-sale processes. By placing an order through our website, you confirm your acceptance of these terms, so please read them carefully before proceeding. Should you have any questions, we encourage you to review these terms regularly as they may change from time to time.
These Terms & Conditions govern all purchases made by customers using our online flower delivery service throughout Belsize Park and neighbouring locations. They apply to all orders, whether for yourself, a friend, or a business, made with Belsize Park Flowers' website. Please note, if you do not agree with any part of these terms, you should not place an order through our site.
Belsize Park Flowers offers a seamless, user-friendly process for selecting floral arrangements and bouquets for delivery. To place an order for flower delivery in Belsize Park, simply follow these steps:
Please double-check all address and contact details before submitting your order. Any errors can lead to delayed or failed deliveries, for which we cannot accept responsibility.
All products are subject to availability. While we strive to ensure every bouquet or arrangement is as pictured and described, flowers are natural products and some varieties may be seasonally or regionally unavailable at short notice. In the event a flower or decorative item is unavailable, we reserve the right to substitute with a similar product of equal or greater value and quality, maintaining the unique character and value of your chosen arrangement. If a substantial substitution is required, and time permits, we will contact you to discuss the changes.
Belsize Park Flowers accepts a range of secure payment methods, including major debit and credit cards, and other online payment solutions as listed at checkout. Payment must be made in full at the time of order placement. Orders will only be processed upon receipt of payment. All prices include VAT (where applicable) and are clearly displayed during the order process. No hidden fees or additional charges will be applied beyond those disclosed at checkout.
We reserve the right to refuse any order at our sole discretion, for example, if we suspect fraudulent activity or if payment authorisation is declined by the payment provider.
Our online flower delivery service covers Belsize Park and surroundings. Standard delivery times, areas served, and applicable delivery fees are presented at checkout. We aim to deliver on your chosen date; however, on rare occasions, unforeseen circumstances may result in delays. Please ensure the recipient is available to receive the delivery. Where the recipient is unavailable, we may attempt to leave the goods with a neighbour, leave them in a safe place, or attempt redelivery at our discretion. We cannot accept liability for perishable items left at the delivery address according to these instructions.
It is your responsibility to ensure the address and contact information supplied are complete and correct. We accept no liability for missed or failed deliveries due to inaccurate or incomplete information.
If you wish to cancel or amend your order, please notify us as soon as possible. For standard flower orders to be delivered in Belsize Park or local areas, cancellations or amendments are accepted up until 24 hours prior to the requested delivery date. After this time, the order may be prepared or en route and we may not be able to amend or cancel your order.
For same-day delivery, orders cannot usually be amended or cancelled once placed. If your order is for a specific event or contains custom requests, such as bespoke arrangements, cancellation policies may vary. All requests for amendment or cancellation should be made with your order reference to help us assist efficiently.
Upon approved cancellation within the specified timeframes, any payments made will be refunded using the original payment method. Please note, refunds may take several business days to appear, depending on your payment provider.
Due to the perishable nature of flowers, returns are only accepted where goods are deemed faulty or damaged. If you receive flowers that do not meet your expectations, please contact us as soon as possible – ideally within 24 hours of delivery. For quality assessment, we may require photographs of the delivered items. Should the goods prove faulty or damaged, we will offer a replacement or a full refund as appropriate. Refunds will not be offered for minor substitutions or reasonable variations in flower colour or variety due to seasonal availability. Please note, after 48 hours from receipt, complaints regarding quality can no longer be accepted due to the perishable nature of our products.
It is the responsibility of the person placing the order to ensure that the recipient is available to accept the delivery. Please also provide accurate and complete details to aid successful delivery. You must not use our services for unlawful purposes, and you must not submit any offensive, inappropriate, or unlawful messages with orders. We reserve the right to cancel orders at our discretion if we deem them to contravene these terms.
Our obligation is to provide your order as described and to deliver with reasonable skill and care. However, our liability is strictly limited to the value of the ordered goods. To the fullest extent permitted by law, we will not be liable for any indirect losses, incidental, or consequential damages howsoever arising. We do not exclude liability for death or personal injury caused by our negligence or for fraud.
Belsize Park Flowers shall not be liable for failure to perform or deliver due to circumstances beyond our reasonable control (including but not limited to natural disasters, unforeseen weather, civil disturbances, supplier failures, or other force majeure events).
We are committed to handling your personal data responsibly and in accordance with UK data protection laws. All information you provide is processed in compliance with our Privacy Policy. We only use your personal details for the purposes of managing your order and delivering entitled services. Your details are not shared with third parties except as necessary for order fulfilment or as required by law.
All website content, including photographs, design, text, and logos, is owned or licensed to Belsize Park Flowers. They are protected by copyright laws and must not be copied, reproduced, or used for commercial purposes without prior written consent.
These Terms & Conditions, and any disputes arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales. By placing an order, you agree that any legal dispute shall be subject to the exclusive jurisdiction of the English courts.
Should any provision of these Terms & Conditions be deemed unlawful, invalid, or unenforceable, that provision will be deemed severable and will not affect the validity or enforceability of the remaining provisions. Our failure to enforce any right or provision under these terms will not constitute a waiver of such right or provision. These Terms & Conditions, together with our Privacy Policy and any further conditions referenced herein, constitute the entire agreement between you and Belsize Park Flowers relating to your purchase.
For all matters relating to your order, including questions about our online flower delivery service in Belsize Park, or for assistance with amendments, cancellations, or complaints, please refer to our website for the appropriate contact methods. We endeavour to respond to all enquiries promptly and efficiently.
We reserve the right to update these Terms & Conditions at any time to reflect changes in our practices, products, or applicable laws. Updates take immediate effect upon posting on our website. We recommend you review this page prior to placing future orders for the latest information regarding your legal relationship with Belsize Park Flowers.
Note: These Terms & Conditions apply to all customers using the Belsize Park Flowers website for online flower orders across Belsize Park and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Belsize Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Belsize Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
